On Sunday Julie used a remote session to help and teach a new customer about restarting a row of quilting after shutting the Auto Pilot down and restarting it. Then on Monday she held two separate one on one remote sessions to provide training to new Auto Pilot owners that live several hours away from AQ. Our customers find it so cool that our Technical Support Training and Sales Team can talk to them on the phone and operate their Auto Pilot machines remotely in either a training or a problem solving setting. This is just one of the ways that Julie and the rest of the Team are reaching out and effectively closing the physical distance between themselves and each of their customers. It is this kind of extra effort that helps this team keep their CUSTOMERS #1!!!!!